Refund policy
RETURN & REFUND POLICY
We want you to be happy with your Mavora purchase. If something isn't right, we're here to help.
RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where reasonably possible.
To request a return, please contact us at franklynokpiabele@gmail.com with your order number and a brief description of the reason for the return.
If your return is approved, we'll provide instructions on where and how to return the item.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number and clear photos or video showing the issue. We will review the issue and, where appropriate, provide a replacement or refund at no additional cost to you.
REFUNDS
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.
If an item is returned in an ineligible condition, we may be unable to issue a refund.
ORDER CANCELLATIONS
You may request cancellation of an order before it has been processed for fulfillment.
Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return in accordance with the return policy above.
QUESTIONS
If you have any questions about returns or refunds, please contact us at:
We aim to respond to customer inquiries within 1–2 business days.